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Returns Policy
At Woodall, we strive to provide high-quality appliances and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we are happy to assist you with a return in accordance with the Consumer Act and our company policy.
Eligibility for Returns
Customers may return their appliance within 14 days of receiving the product, provided the following conditions are met:
- The item is unused and in its original packaging (including all accessories, manuals, and protective materials).
- The product is in resalable condition without any damage, modifications, or missing components.
- A valid proof of purchase (receipt or order confirmation) is provided.
Non-Returnable Items
Unfortunately, we cannot accept returns in the following cases:
- Items that have been used, installed, or damaged after delivery.
- Products without original packaging or missing accessories.
- Appliances that were customized or specially ordered for the customer.
- Items that have been tampered with or repaired by unauthorized technicians.
How to Initiate a Return
1
Contact Customer Support
Reach out to our team at sales@woodalls.co.uk or call 020 8455 3837 within 14 days of receiving your product.
2
Provide Order Details
Have your order number, proof of purchase, and a reason for the return ready.
3
Return Authorization
Our team will assess your request and, if eligible, provide you with a Return Authorization Number and instructions on returning your item.
4
Pack the Item Securely
Ensure the product is packed safely in its original packaging to avoid any transit damage.
5
Return Shipping
You may need to arrange for the return shipment or drop it off at our designated return centre 1053, Finchley Road. Shipping costs may apply unless the item is faulty or incorrect.
Refunds & Processing Time
- Once we receive and inspect the returned item, a refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- If the return is due to a defective or incorrect item, we will cover the return shipping cost. Otherwise, the customer may be responsible for return shipping fees.
Exchanges
If you wish to exchange an item, please contact our customer support team to check for availability. Exchanges follow the same eligibility conditions as returns.
For further assistance, feel free to reach out to us at 020 8455 3837 or email us at sales@woodalls.co.uk.
Thank you for choosing Woodalls!