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Shipping Information
Woodall Refrigeration Ltd
London and Surrounding Counties
At Woodall we are committed to providing a seamless and efficient delivery service for our customers in London and the surrounding counties. Our goal is to ensure that your appliances are delivered safely and on time while offering additional services to enhance your shopping experience. Below, you will find the details of our shipping policy, including delivery timeframes, charges, and optional services such as appliance installation and old appliance removal.
Delivery Coverage and Availability
We deliver exclusively to London and the surrounding counties, ensuring that our customers receive timely and professional service. If you are unsure whether your location is covered, please contact our customer service team for confirmation before placing your order.
Delivery Timeframes
We offer multiple delivery options to suit your needs:
- Standard delivery: 3-5 business days
- Express delivery: 1-2 business days (subject to availability)
- Same-day delivery: Available for select appliances if ordered before 12 PM
Delivery Charges
Our delivery charges are structured based on the service you choose:
- Standard delivery: FREE for orders above £200 (£20 fee for orders below)
- Express delivery: Additional £20, subject to availability
- Same-day delivery: Available at select postcodes (please call for details)
Old Appliance Removal and Package Disposal
We offer old appliance removal at an additional cost, which varies depending on the type and size of the appliance. We can also take back the packaging of your new appliance for proper disposal, allowing you to enjoy a clutter-free experience.
Installation Services
We offer both basic and professional installation options at an extra cost. Our trained professionals will ensure that your appliance is installed correctly and safely. Please request this service at the time of purchase.
Delivery Process and Requirements
After placing an order, you'll receive a confirmation email with the estimated delivery date. On delivery day, our team will contact you with a time slot. Someone must be available at the delivery address to receive the appliance, as re-delivery charges may apply if no one is present.
Damaged or Missing Items
If you notice any damages or missing items upon delivery, please report them to us within 24 hours. We will assess the issue and arrange a replacement or refund as per our return policy.
Returns and Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. You may return an appliance within 14 days of delivery, provided it remains unused and in its original packaging. A restocking fee may apply to opened or used products. Installation and old appliance removal fees are non-refundable.
Need Help With Shipping?
For any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to ensure that your shopping and delivery experience is smooth, efficient, and hassle-free.